“There is a revolution taking place in healthcare, and Enviah is leading the way. Let us show you how.”

— DR. LORISSA MACALLISTER, FOUNDER & CEO

Our Innovative Clients & Partners

What We Do

Enviah works alongside owners to remove environmental barriers to operational success, in order to support staff in doing their best work and to give patients an exceptional experience. We work at the intersection of architecture, management science, design, and wellness. Our unique multidisciplinary approach allows us to capture insights that would otherwise fall through the gaps.

Organizational Alignment

Assessment

Consulting & Coaching

How We're Changing Healthcare

ENVIAH IS IMPROVING HEALTHCARE METRICS ACROSS THE BOARD

Patient Satisfaction

has increased by as much as 25%

Productivity

has improved by as much as 41%

Safety

has increased by as much as 14%

Revenue Generating Space

has grown by as much as 300%

Who We Are

Enviah is a group of experienced, industry-leading consultants who help hospitals and other healthcare organizations stay ahead of the curve. Our services empower clients to build and operate healthcare spaces that will succeed and thrive in the marketplace of today and tomorrow.

Our Work

Thanks to Enviah, Mary Free Bed Rehabilitation Hospital serves 3,000 more patients each year, and patient satisfaction is projected to increase by 11%.

Dow Health Services Headquarters worked with Enviah to improve productivity by 15%, thereby increasing patient satisfaction by 25%.

Enviah helped North Ottawa Community Health increase the productivity of its emergency department by 41% and bring its capacity up by 46%.

Hospital Leaders Are Saying

“Enviah helped make our facility more flexible, convenient, and patient-friendly.”

– Kent Riddle, CEO, Mary Free Bed

“Enviah has re-energized our employees and our space.”

– Catherine Baase, MD, CNO, The Dow Chemical Company

Enviah in the News

What You Should Care About the Most During Your Hospital Stay

­­

      Worldwide consumers are slowly taking back control of the decision-making process and are eating away at the power that retailers, business owners and hospitals once had. Technology has become an accelerant in this shift by providing information that patients can access at a moment’s notice. This has led to a more informed consumer base who has embraced a “shop around before you buy” mentality. Hospitals can no longer simply open their doors, but they must have a complete understanding of their cliental and immerse themselves in every part of patient care from start to finish. If a patient’s needs are not met, he or she may not return again for care or possibly worse… the facility’s climate might consist of stress and discomfort, further damaging or stalling the well-being of the patient.

Environments should be designed with a focus on the elements that patients care about most, atmosphere, communication, experience and timeliness.  

 

  • Atmosphere

From the moment a patient walks into a facility every aspect can impact the atmospheric feel of the environment. The smell, sight, sound and human interaction can affect a patient. Facilities must be inviting, comforting, and even understanding to every individual patient. It does seem nearly impossible, but with the power of research and proper equipment, nearly every patient can feel relief knowing that they are within a healing environment.

 

  • Communication

A patient is receiving communication from the moment they walk into a facility. Check in/out, diagnosis, treatment, and future care are all major points of communication that must be completed clearly. The quality of patient communication can rely on volume in which it is given and the aura of the employee. The facility might have loud doors or rooms that allow for sound to bounce around it, creating a bad environment for communication. The facility may also not be equipped with more personal spaces for private phone calls or enable people to talk privately or quietly.

 

  • Experience

The first impression occurs far in advance of the patient entering the grounds of the facility. A strong brand identity that clearly conveys the culture and operational processes while aligning with the built environment can positively impact outcomes. For example, staff may be delivering exceptional care; however, an outdated built environment, can detract from the perception of the quality of care being given and impact satisfaction scores.

 

  • Timeliness

Timeliness is a mix of time for allotted care and waiting for said care. Hospitals should have a ‘flow’ to them so that a patient feels that their time matters and is well spent. They may perceive time as money lost when care is not being delivered in a timely manner. This perception can negatively impact patient satisfaction and retention outcomes. A well thought through process can be hindered by spatial constraints, which can lead to a level of dissatisfaction from staff and deviation from a standard workflow. These deviations can add time and stress to the patient visit.

 

Where to go from here? Explore the Enviah website.

North Ottawa Community Hospital ED

The New North Ottawa Community Hospital: Improving Health one Person at a Time

When North Ottawa Community Hospital (NOCH) leaders envisioned a new emergency department they made a promise to improve health in the Grand Haven, Mich. area. Instead of solely providing reactive health care, where people seek treatment after they’re sick, NOCH wanted to create a community that values and invests in healthy living to prevent illness. 

Read More
Workspace in NOCH ED after CORE Report

North Ottawa Community Hospital: A CORE Report Success Story

When Enviah first engaged with North Ottawa Community Hospital (NOCH) it had an outdated facility that was problematic at times for patients and staff. Hospital management knew they needed to make changes and they turned to Enviah to transform operations and the facility environment.

Read More