Creating Healing Spaces: How a COVID-19 Healthcare Environment can Support Patient Healing
Because of its nature, the healthcare industry is constantly working towards overall improvements. This is especially true during the Covid-19 pandemic, where the lives of thousands depend on effective and safe processes. One of the most vital primary data points to improved healthcare performance is higher patient satisfaction outcomes. These outcomes are self-reported by the patient following their care at the hospital. Research has demonstrated that improved scores have a plausible correlation to higher revenue (Akinleye et al., 2016). According to the Deloitte Center for Health Solutions, it has been found over time that hospitals with high patient-reported experiences scores are much more profitable than hospitals with low scores. This can be shown in reviewing the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, where hospitals with higher scores typically have a net margin of 3 percent. Therefore, creating an environment that meets the need of the patient is not just good quality care, it improves the bottom line.